User Profile
PghHome
Roaming Rookie
Joined 2 years ago
User Widgets
Contribuciones
Re: T-Mobile says no phone received in warehouse
If you have any disputes about your trade-ins do not call 611 customer service. They will not help you. Private message the T-mobile official page on Facebook or Twitter. That goes to a another group responsible for interfacing with customer via social media called T-Force that has executive level responsibilitythat is way above customer service. I spent 2 hours with T-mobile's 611 customer service speaking to several managers who told me that my phone arrived damaged (which is BS because I packaged it in the original iPhone box, bubble wrapped it around that box and placed it in another box). The Customer Service people said there was nothing they could do except give me a one time $200 credit on my bill for my trouble. When I asked for proof of the damaged phone, they said they had no pictures and no way of contacting anyone at the Assurance warehouse to verify it. They said $200 was all they could offer me. No shipping my phone back and no fixing the situation or verifying it. However - when I messaged T-force through FB, they immediately fixed the problem, and said that they could see that it was a system error on their end and my monthlycredits had been stopped by mistake. My phone was not marked as damaged, and they apologized for the mistake. My monthly credits have now been reinstated and they let me keep the $200 statement credit for all of my troubles.18Visto0likes0ComentariosRe: Tmobile trade in is SCAM
If you have any disputes about your trade-ins do not call 611 customer service. They will not help you. Private message the T-mobile official page on Facebook or Twitter. That goes to a another group responsible for interfacing with customer via social media called T-Force that has executive level responsibilitythat is way above customer service. I spent 2 hours with T-mobile's 611 customer service speaking to several managers who told me that my phone arrived damaged (which is BS because I packaged it in the original iPhone box, bubble wrapped it around that box and placed it in another box). The Customer Service people said there was nothing they could do except give me a one time $200 credit on my bill for my trouble. When I asked for proof of the damaged phone, they said they had no pictures and no way of contacting anyone at the Assurance warehouse to verify it. They said $200 was all they could offer me. No shipping my phone back and no fixing the situation or verifying it. However - when I messaged T-force through FB, they immediately fixed the problem, and said that they could see that it was a system error on their end and my monthlycredits had been stopped by mistake. My phone was not marked as damaged, and they apologized for the mistake. My monthly credits have now been reinstated and they let me keep the $200 statement credit for all of my troubles.54Visto1like0ComentariosRe: Trouble Returning Phone
I just had the same thing happen to me. I went into a T-mobile store because the T-mobile website says to return the phone to the store. But the person in the store said all they could do is print my shipping label and give me a box, but they would not be able to take the phone since I purchased online. I told them what the website says but they said it was wrong. So I sent my phone in by myself, and when I did, I sent it backin the original iphone box and packaged very securely. I just got notification that when T-mobile received my phone, the warehouse claimsit was damaged. There is NO WAY. It was in good condition, working, no screen issues...etc ANDit was packaged in original iphone box that had bubble wrap around it inside another box!!! The warehouse didn't make any note that the packaging was damaged, so they just claim the phone was damaged and you cannot question it… To top it off, when I called T-mobile support, they claimed that is why we need to return it to the store because the store is supposed to take the phone back, give instant credit and ship it back…BUT THAT IS NOT WHAT THE STORE SAID!!!When I explained what happened to customer support,they said the store was wrong and there is nothing I can do about it now. They said they have no proof (no pictures or anything) that the phone was damaged. They have no way to contact the warehouse, and they will not send my phone back to me, and then just gave me a lame $200 credit instead of the $800 in monthly credits they promised. This is CRAP and such a SCAM.28Visto1like0Comentarios