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piperoni
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Joined 10 years ago
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Re: PDP authentication failure
Thanks Mike, In Canada now and data is not working again. I have no problem with 3G in US, only in Canada it's not working. I haven't had a chance to go Mexico this year yet so I don't know if it works there. Anyways I call tech and it's always a same thing, I have to explain everything all over, have to do reboot and on and off stuff that I've already done million times. I told them I switched phone, it's only happening in Canada and always end up they gonna check and call back, which they never did and I call them back just to know they closed the case without solving anything. I used to have pay as you go account, and I'm suspecting somehow my subscription is still bugged by that old configuration. Because I get text message like "Welcome to Canada Text $0.50 each and Talk $1.79...." which is kinda weird since I have don't need to pay extra with my North America Plan. Is it possible for you to look in to my account? Because you seem to know more and you already know the situation. I'm bit tired of calling call center and do same stuff over and over again without ever been fixed... Gracias28Visto0likes0ComentariosRe: PDP authentication failure
Hi Mike, thanks for the advise and sorry that reply was kinda late,, I didn't get notification here.. I swapped the sim with other phone, called once, and tried to use data as you mentioned. See if engineer can figure out something new knowing it's not the phone issue. I wish this was just a phone issue then I can buy new phone, but seems it's not the case. I have no data since November whenever I'm in Canada. Whenever I'm in US nothing wrong with it. I'm guessing there's a glitch in my account that it is still associated with previous pay as you go account.37Visto0likes0ComentariosRe: PDP authentication failure
Thanks Mike! I contacted through Facebook, but all I got is contact 1-877-778-2107number which I have done like 10 times. Every time I call, I have to start from the beginning, and they offer same troubleshoot, give me ticket and never call me back again. I call them, and they tell me ticket is closed telling me nothing is wrong. I need somebody to look into deeper root for this problem.46Visto0likes0ComentariosPDP authentication failure
HI y'all For the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4. I can still call and do sms. I have North America plan and in Canada for couple of days. I come here quite often and there was no issue before until few days ago. Ive done couple of thing trying to fix this including -Switch on/off -Sim in/out -Update to latest OS -Restore iPhone -Hard reboot -Switch roaming carrier -Check APN I put my SIM card to other iphone and still getting PDP error so it's not a devise problem. Called customer support but no solutions what's so ever. My account is in good shape. One thing that comes to back of my mind is, I receive SMS from T-mobile saying they have implemented some extra fee for Prepaid customer.... blah blah,,, and since I'm on monthly plan (I was with prepaid plan before) I thought it's weird and eraced the text. So it could be technical glitch on account problem? please help. Solved10KViews0likes22Comentarios