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prateekrevd
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Re: Being charged for device tmobile received but cannot locate
Same here. Been a T Mobile customer for over a year. I had ordered a Pixel 6 pro device, I was scammed over the phone that the device was great and it does not have any over heating and cellular connectivity issues but I experienced the opposite and I returned the device through the shipping label sent to me through email. When I track the status of the delivery on the UPS website it says it has been delivered. I have been following up with them regarding the delivery for the past 2-3 weeks but I was told that the item has been received but there is some delay in processing the item and now suddenly I got a call saying nothing is there in the box and I'll be charged for the rest of the reminding time which is unfair and unjustified. They are unable to track and tie the IMEI number to any of the numbers on the account as well. They don't even want to send me a copy of the conversation that was being told over the phone. This is very fishy. Is T Mobile trying to scam the customers? The customer cannot do anything for something that is beyond his control. I requested the service support to escalate the issue and he told me that he is doing it and he has kept my call on hold for the past 30 minutes. Is T Mobile trying to cheat it's loyal customers?6Visto3likes0Comentarios