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provodnik
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Joined 3 years ago
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Re: 5G home internet keeps dropping
While it may be an acceptable "solution" for some, it is not acceptable to me. No devices are allowed in the DMZ on my network. It works this way with every other internet provider (not that we have a multitude of choices but to name just a couple: Comcast, Frontier) and it has to work that way with TMo. It will not be the case for a while. They are behind the curve and the internet is something new for them. The phones work fine on their network. They just have to figure out the internet gateways. I'll wait for Frontier to lay their fiber down in our neighborhood and then switch and TMo will not have it fixed by then. Pity, I really like the idea of a 5G gateway.1Ver1like0ComentariosRe: 5G home internet keeps dropping
I have the grey round gateway. It was first installed in August 2021, required a reboot at firt every other week, then every 10 days or so, then daily. Some people on this thread wonder if it has anything to do with towers, cell signals, and what-not. It doesn't. I'm sure you can see it on your phone when the gateway drops the internet, your phone can browse just fine. They replaced my gateway, sent the same type - grey and round. And of course referbished. They never send anything new if it is a replacement. The support for the TMo internet is in the Phillipines and they are pretty much useless on top of being very difficult to work with them. As many others mentioned, it is not possible to look at the actual network settings of the gateway as there is no user interface on the gateway to do that. The only way to solve the connection issue is to power cycle the gateway. My gateway is sitting on a constantly running fan to prevent the gateway from overheating. It helps to keep the temperature down but does not solve the disconnect problem. Both WiFi frequencies are disabled to keep the temperature down. My router is my WiFi access point. When I connect to the gateway, either from my computer (→ ASUS router → ethernet cable to the gateway) or from my phone using the app, it shows the connection is good, no red Xes, as if everything should be working. It isn't. I may have to purchase the Keep Connect box. It's crazy that TMo will force users to spend money on a gadget to reboot their device instead of exposing those settings in the gateway itself. Stupid, all I can say. Let us manage our network devices. Those who don't want/care/know how to do it, will not mess with it. But others can look at those settings, at a minimum be able to schedule reboots and check the simple DHCP, DNS, IP settings. It's a good idea but a totally crappy implementation. Fix it or people will be dumping your internet gateways. It's extremely unreliable.1Ver1like0Comentarios