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qraqson
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Joined 2 years ago
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Re: Google blocking search
26 days and counting! 😊 I personally haven't noticed a difference using iOS devices or non-iOS devices. I get the captcha basically every time I Google on both my iPhone and Macbook. As usual, rebooting the gateway is useless. I've also noticed the captchas getting more aggressive- sometimes the images it gives are so distorted that I have to actually put effort into solving it. Additionally, I have two internet lines, one using a Google Nest mesh Wifi network, and the other using the wifi that's built into the gateway. I sawsome say that the error had something to do with the mesh router, but my line that uses the stock router's wifi still gets the captcha just as much as my mesh one does.Re: Google blocking search
KapFL wrote: T-Mobile needs to take a lead to fix it rather than toss out a not-my-problem statement. Let's get this moving before customers start moving to new services. I really expected this to be fixed by now and it's frustrating that nothing's been done about it. Are we just supposed to sit here for weeks completing captchas every time we Google? Pretty sure it's just an issue of Google flagging T-Mobile IPs as abusive - shouldn't TMo be able to say "Hey, these are our dynamic IPs, stop blocking them"? Or at least change the IPs being assigned to customers until they figure out what the core issue is. Either way this is getting pretty old.Re: Google blocking search
Update from T-Force for those interested: "Our teams have confirmed they are aware of this happening, and they confirmed with Google that this isn't limited to T-Mobile Home Internet as it's happening with other ISP's as well. They noted that it isn't limited to a specific IP address, which explains why the troubleshooting we did didn't help, but as this is happening on Google's side of things, the fix for this will need to be processed on Google's side of things as well. They noted that some users reported that after performing a Cumulative update for Windows version 11 Version 22h2 for X64- based systems (KB5029263) and (KB5028948), all sites worked, so that's something you may be able to do on any Windows based systems that you're experiencing this on. Another thing I read was that some users reported being able to use Google though the web browser's incognito mode without consistently being asked, so that's another thing that may help for your other devices. I'm sorry I don't have a more concrete answer on how or when this will be fixed, but I'm glad we were able to confirm that it's not something to do with your Home Internet account and that both our teams and Google is aware of this happening!"Re: Google blocking search
HeavenM wrote: @KapFLThank you for sharing those screenshots and clarifying the exact situation. I notice that you are blacking out the IP address on these screenshots and our teams are thinking that it has something to do with that specifically. Would you be able to send me a DM with the IP address that shows when you are seeing this? Since we have dynamic IPs, it is really important for us to understand which are leading to issues. Rebooted a few times to get some more IPs for you.Re: Google blocking search
HeavenM wrote: Hey everybody! We really want to find out why exactly this error is occurring and appreciate everyone that is speaking up about it. Filing tickets with our care team is a great way to draw attention to what exactly is going on, but I am also sending your feedback to our T-Mobile Internet team to have it reviewed. To pin down exactly what is happening, the information that is extremely helpful is you IP address, time, and city/state when you get the error. Some may not be totally comfortable with sharing that information on the public thread, but if you send me a DM with those details, I can pass it along. Thanks! Shreveport Louisiana here.
