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RCS
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Joined 2 years ago
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Re: VoIP with t-home internet
Person wrote: Person wrote: Just spoke with a girl called Crystal from the customer service .Waiting time was zero minutes. She told me that they areaware of the "problem" that many VOIP devices can't function by default. She also assured me that it's a matter of sending request to register a particular device with them (in my case it's a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent. She collected my download and upload speed (asked me to test it in real time). I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me "complaintID" I could use to track the status of the request. I'll keep you guys posted. Ok, here is my report: nothing happened. Nobody contacted me, the problem wasn't fixed. At all. Classic TMobile Customer Service: Very polite and courteous, but they do not help you resolve the problem!I hatecalling their customer service because it takes an enormous amount of time, they offer contradictory information, and have no accountability for the wrong information they give you.3Visto0likes0Comentarios