User Profile
Regretbeingdupe
Newbie Caller
Joined 2 months ago
User Widgets
Contribuciones
Re: Eligibility problems with keep and switch promotion time frame
We have had a terrible experience with the T-Mobile rebate process. First of all, you don't have 30 days to file for your rebate promotion with Keep & Switch, because we didn't even receive our final bill until there were only 4 days left. Second, T-Mobile makes it incredibly hard (intentionally) to find how/where to process the request. And if you happen to have life happening to you, are out of town because of the death of a loved one, submitting a rebate request just might not be what you're thinking of. T-Mobile is going to lose us as customers forever.38Visto0likes0ComentariosRe: Eligibility problems with keep and switch promotion time frame
cristinamandel wrote: I was not told about the 30 day timetable to take advantage of the Keep and Switch promotion. I am trying to do it online and it is saying "outside valid promotion period" Can you help me recover the $766.53 that I paid to ATT for what I owed? Bobby Mandel annettemarie447 wrote: Sadly, I've gone through these strict requirement promos/rebates with various phone companies now, beginningwith a surprise bill from 8 years ago, thinking T-Mobile paid out Verizon when I switched back then. Lesson learned… Now, I always search for the promo online and read the fine print! And I do it even before switching over. This way even if your promo claim submission gets 'denied', you have the fine print for back up! The other advice I can offer is don't just talk to any rep, make sure you get connected to the rebate/promotions department. Theyare definitely far more knowledgeable with promos than in-store or CSR's and will provide you with the 'correct' info. Also, don't make the same mistake I did and assume you'll get the promo 'automatically'. Read the requirements, follow the steps exactly, submit supporting documents, and watch out for submission deadlines, they are strict! For promo deadlines, it's usually from the date your services were 'activated' (another loaded term!)or in other words, the date you signed your contract/started services. Not the date you received your new phones or ported numbers over, just FYI! Even if you pass your deadline, or were told you met the requirements (phone compatibility, etc) and actually didn't, you can always talk to the rebate department (nicely!) and they can help you or escalate your claim to be approved under reasonable or explainable circumstances. Lastly, never rely on the in-store reps' promises or explanations of promotions! They are there to sell to you and get you wrapped up as quickly as possible since, they make a commission for each contract signed, and accessories sold, etc. They don't waste time on going over requirements and how to submit promos. (They're eyeing the next customer in line!) And for some reason or another, in-store and customer service (over-the-phone) never seem to line up. What is promised at the store, will be superseded by customer service each and every time! Hope this helps! Recently Switched T-Mobile Customer23Visto0likes0Comentarios