Forum Discussion
Eligibility problems with keep and switch promotion time frame
So, I have had a couple problem lately. We just came over from Verizon and I'm starting to regret it. First my son's line when we changed the sim card to T-Mobile stopped working, he can't make cal...
Oh no. Sorry you've had this much trouble. Should be a pretty seamless switch. I have some info that I think will be helpful. Looks like you might be referring to the Switch to T-Mobile offer that gives you a payoff for your phone up to $1,000. If that's right, there's a section for Verizon devices that are eligible for the offer. I'd check their first since that's a limited offer. If you're using an eligible device, you've gone through the 4 steps and the issue continues, you can message our T-Force team on Twitter using the @TMobileHelp handle. Link them to this thread so they can see what you're going through and help you out.
We have had a terrible experience with the T-Mobile rebate process. First of all, you don't have 30 days to file for your rebate promotion with Keep & Switch, because we didn't even receive our final bill until there were only 4 days left. Second, T-Mobile makes it incredibly hard (intentionally) to find how/where to process the request. And if you happen to have life happening to you, are out of town because of the death of a loved one, submitting a rebate request just might not be what you're thinking of. T-Mobile is going to lose us as customers forever.
