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Rachdill

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Joined 5 years ago

3 Publicaciones1 Like1 Solución

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Re: Phone not eligible for transfer??
Rachdill wrote: I am switching from AT&T to T-Mobile. I have been trying to port my number for about a week. Every time it fails and says to enter my pin again from my previouscarrier (which I have my reset to ensure it's accurate). I have called and been in store and no solution. However when I check my phone number eligibility to transfer to to mobile on line it tells me it can not be transferred? Why is this? My previous line is still active and it's in the same area with the same address/area code. I solved my issue. I called T-mobile again and they had transferred the call on 3 wayto AT&T. We reset the pin again, and updated the address and email and resubmitted. It went through that time. Not sure what the exact issue found was but the onlydifference they found on information was AT&T was going by the address on file where I FIRSTset my the AT&T prepaid phone up (which I thought was my address) but I guess theyinserted an AT&T corporatestore address instead? Idk but my issue was fixed.
5 years ago Place Accounts & Services
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Re: Phone not eligible for transfer??
gramps28 wrote: There are some lines/numbers that can't be ported according to the FCC. https://talkroute.com/was-your-number-port-rejected-here-are-8-reasons-why/ I went through that already. My number is eligible to switch to Verizon and Sprint (which is now owned by T-Mobile) according to the only eligibility checks.I'm not moving to a new location, my address and all is the same and I'm only person on both accounts, all my account numbers and pins match up, I don't have a owed balance to my previous carrier, and my number is not locked. I'm just stuck with no answers.
5 years ago Place Accounts & Services
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Phone not eligible for transfer??
I am switching from AT&T to T-Mobile. I have been trying to port my number for about a week. Every time it fails and says to enter my pin again from my previouscarrier (which I have my reset to ensure it's accurate). I have called and been in store and no solution. However when I check my phone number eligibility to transfer to to mobile on line it tells me it can not be transferred? Why is this? My previous line is still active and it's in the same area with the same address/area code.
Solved
5 years ago Place Accounts & Services
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