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Ripped_Off_Cust
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Re: Trade in value qualification
Ah, the bait and switch program. You cannot trust T-mobile to tell you the truth about what you get and after you've turned in your device and realize you've been scammed by their shady business practices, you can turn from the most happy customer with many years of service to being the most unhappy one who can't wait to see your contract end. Any business who treats their long term customers worse than people they're trying to lure in is a garbage business. That's T-Mobile. They used to send texts after you had a contact with a support team member to see how they did. I received no such texts now and the support was terrible. Things change fast.26Visto0likes0ComentariosRe: T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods
tlkizer71 wrote: I WOULD LOVE FOR SOMEONE WHO CAN ACTUALLY HELP FROM TMOBILE TO CONTACT ME AND FIX THIS. It isn't going to happen from T-Mobile's end. I was told I qualified for a $800 per phone credit towards a new phone and used two lines which should have been $1600. I called after I left the store to ensure that $800 credit was valid and the T-Mobile customer service person said it was. Now I found out that a $400 credit per phone was given. They sound like robots when you call. "You didn't qualify for that offer." Well, funny how I DID qualify for it prior to turning my phones and getting a new bill reflecting I was ripped off. I can only imagine the number of calls these people get and these people know full well the person they were talking to got ripped off by T-Mobile and there is nothing they can do about it. There are consumer protection agencies at the state and federal levels as well as elected officials you can take your gripe to. There is nowhere near enough transparency in these contracts with the amount of people getting straight up robbed repeatedly. A class action lawsuit will only line the pockets of the lawyers so the best you can hope for is a fine from the government or loss of money to a class action lawsuit and possibly them being forced to produce more transparent documents in regards to phone trade ins, upgrade deals, subsidized phone plans, etc. Complaining to T-Mobile will do nothing. Better Business Bureau is also useless (T-Mobile has a rating of1.18/5!). Go to your consumer protection agencies and file your complaint with them.9Visto0likes0ComentariosRe: T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods
Just discovered today that my $800 per phone "deal" was $400 per phone despite repeated assurances from the store and customer service that we were qualified for such a deal. Called today and got terrible customer service agents who said there was nothing they can do and it was the first time I was informed of this rip-off. I had to endure an hour long call with long hold waits for a useless supervisor whose audio kept cutting on and off. Now after some searching, I notice this is T-Mobile's MO to sucker people into these false deals and rip them off. This company needs better transparency on the store level and I truly hope they get a class action lawsuit or government action against them for their straight up fraudulent business practices. Don't forget to complain to your congressman and senator (either party, even if you don't support their party they're still your representative in office) as well as the BBB, your state department of justice consumer division, Consumer Protection branch of the DOJ and anyone else who will field your complaints.8Visto0likes0Comentarios