T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

Just discovered today that my $800 per phone “deal” was $400 per phone despite repeated assurances from the store and customer service that we were qualified for such a deal.

Called today and got terrible customer service agents who said there was nothing they can do and it was the first time I was informed of this rip-off. I had to endure an hour long call with long hold waits for a useless supervisor whose audio kept cutting on and off. 

Now after some searching, I notice this is T-Mobile's MO to sucker people into these false deals and rip them off. This company needs better transparency on the store level and I truly hope they get a class action lawsuit or government action against them for their straight up fraudulent business practices. Don't forget to complain to your congressman and senator (either party, even if you don't support their party they're still your representative in office) as well as the BBB, your state department of justice consumer division, Consumer Protection branch of the DOJ and anyone else who will field your complaints.