Forum Discussion
T-mobile 1 hr free wifi feature not working with the aircraft on new vendor "Viasat" during American airlines flights
Recently I found certain aircraft of AA equipped with different WiFi vendor/service called "Viasat". There is no link to T-mobile login. And the flight attendant has no idea how to make it work as it was with Gogo wifi. Anybody has experienced the same?
Our offers only apply to GoGo 😥
It would not work with other WiFi providers.
-Lauren
Yes I called T-mobile today. Free WiFi (1 hour) feature only applies to Gogo. Currently there is no agreement between T-mobile and Viasat.
I wonder if Viasat is a different in flight WiFi provider that is not Gogo. I believe T-Mobile's offer only applies to Gogo.
Our offers only apply to GoGo 😥
It would not work with other WiFi providers.
-Lauren
Which makes that gogo inflight Promotion useless. AA is moving away from gogo and most have now Viasat. I fly a lot and was not able to use that promotion for a long time
it might be useless to you but a lot of folks still use GoGo on flights and a lot of other airlines still use it. Viasat is Satellite internet that anyone can buy so I'd imagine AA is buying a business plan and then reselling it directly to their customers unlike other airlines like Delta and United that are using GoGo which is a third party service. There is less income for the airline when using third party services vs reselling wifi directly
I also noticed while playing around on Visiat that there is a place to login to GoGo, however it forces you to have an account with GoGo unlike before, would there be a way to login and use the 1hr free wifi?
I also find it useless now. I fly two or three times a week and every plane in American I fly ha seven switched. I'm going to cancel T-Mobile next week for this reason and the service just not acceptable with all the dropped calls.
I fly twice a week and this service is not working on any plane for the three two months - You guys have created a loyalty behavior around this very service. Now either thinking to switch American or t-mobile.
@ray8769 Hey Ray! Unfortunately this is something that was changed on the side of American, not T-Mobile.
GoGo is still largely supported on Delta and Alaska flights, and available on some American flights while the provider is being phased out more and more.
You can still expect to find the feature on the majority of Delta and Alaskan flights!
-Lauren
