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robneby
Network Novice
Joined 3 months ago
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Re: Trade in Issues
CUSTOMER BEWARE!!! DONT TRADE IN YOUR PHONE!! >>>>Its a wild wild west where T Mobile makes their own rules and changes them as they please.<<<< T Mobile will not pay me for my phone trade in. I agreed to trade in my old iPhone when purchasing 2 new iPhones. The 1st promotion was I would could buy new phones and receive $500 credit for each one if I open 2new lines. So I did open 2 new lines when ordering my new iPhones. The 2nd promotion was I could receive trade in value for my old phone if I wanted. I was quoted $600 for my old iPhone. I promptly mailed in my old phone for an additional $600 credit to be applied to my account. with a total of $1600 of promotions for the 2 new phones I purchased and a trade in for the old one. (This was on May 10th 2024) They did apply the original promotion of the $500 far each new phone and line. But when they received the my old phone. They would not pay me the amount or any amount for my old phone. (2 weeks later) They first acted like it was lost or no phone was sent. So I had to open a ticket with the back office team. 30 days later they confirmed they received the phone.I received confirmation that they got my old phone so I spoke to many other representatives why I still haven't been credited for it.They seemed to make stuff up like the 1st promotionwas the trade in credit. Which was completely dishonest. So I had them pull phone recordings of me buying the phone and confirming that there were 2 different promotions applied. And confirming that they still have not credited me for my phone trade in. But someone notedsomething negative on my account stating there was no trade in credit and saying that I don't get anything for it. So I had to repeatedly show documentation and reference the phone call of me buying it. But they still quote the negative note and won't do anything more. It has now been 5 months of me asking for help on this and I have seriously getting old and I heard every excuse imaginable why they won't pay me for the trade in or give me back my trade in phone. And they have not applied the $600 trade in as they promised they would. In fact they now change their story saying the two $500 credits when I bought the phone is the trade in. But that was a separate promotion (1st promotion)…I have shared the documentationmany times yet they still seemed confused and change their story each time and don't honor anything they have promised or acknowledge what previous representatives have said. Its a wild wild west where T Mobile makes their own rules and changes them as they please.
