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sabrina_esq1
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Joined 6 years ago
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Re: Plan Bill Credits Missing
Hi, Did you order on Apples website? And did T-mobile give you a reason why the promotions haven't been applied yet? I'm currently dealing with the same issue. I purchased two iPhone 15s on Sept. 22,2023 with these promotions "T Mobile Includes $1000 total trade-in credit° T-Mobile Equipment Installment Program From $8.30/mo. for 24 mo. after trade-in with a carrier deal" T-Mobile Includes $999 total trade-in credit° T-Mobile Equipment Installment Program From $0/mo. for 24 mo. after trade-in with a carrier deal" and was suppose to receive promotion bill credit by now and they are still not there. I have had to keep calling T-mobile to applycredits to my account because it not fair they offer these promotions and still pay full monthly amount. They have tried to tell me they made request to get my promotions applied, then it's because I order through apples website and they are unable to see the trade in, that it's on Apple ,etc. So I have had to call Apple and talk with them and it's been back and forth. Apple says it's because T-mobile rejected applying promotion due to "missing required carrier fields". Apple doesn't know what this is, they opened a case to figured out whyTmobile has not applied the promotions and that will take 1-2 months but finally T-mobile says all they need is the IMEI of the traded devices but Apple has to be the one to send them that info. I'm currently still working to get this solved15Visto0likes0Comentarios