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scammedinaz
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Re: How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?
Back a few years ago (we've been with them 7 years) the Customer Service was amazing. Now their "experts" either don't know what they're talking about, or get paid to lie. I don't know. A little over two years ago, they added a line at my request (I called three times, and all three "experts" said we could do that, so we did), and they said we could get a new smartphone at half-price, so we did. Well, for a few months, it was half-price. Then they told us that our plan didn't allow for the addition of a third line. I had to switch that line back to the previous carrier. And they added a charge for the few months of paying half-price monthly installments for the new phone, then started to charge full price each month. Has anyone else had this experience with T-Mobile? They need to be called to account. I talked to another "expert" about a month ago, and they said they could switch the line now. I called the other carrier while still on another line with T-Mobile (a recorded line, because- you know). They gave me the port-in code. T-Mobile ported the number (again). Then the "expert" told me that nope, we'd have to pay almost double for the monthly service. I ported it back while still on the phone with him. Then I spoke to his supervisor about the previous ripoff with the "half-price" phone. They said they'd file a request to get me half my money back. It takes up to a couple weeks, they said. It's been over a month- I have heard nothing. My last call with an "expert" took over two hours, by the way. We have a corporate store nearby. One of the nice employees there used to work in corporate CS as an "expert". She told me that our monthly plan includes Netflix. I disagreed, but she reassured me. I checked. I know now that even when the "experts" move on to other positions, they're still always wrong. How does T-Mobile not know this? They host this forum. They need to be held accountable.6Visto2likes0Comentarios