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scm0756
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Re: Being charged for phone after returning back to Assurant...
I was told the same thing by Assurant, that the package was delivered but they were unable to locate the device. I pointed out the insurancepolicy states the device must be delivered and the tracking info proves it was delivered and I am not responsible for what happens to it after delivery.Assurant lost it or someone at Assurant has taken the device. Not my problem. I had a 3 way call going and this was stated and recorded. You need to get T mobile on the phone when you speak with Assurant, many of the Assurant customer service reps hung up on me or lied and stated they had no record of my numerous calls. Terrible company and they are recommended by T mobile.16Visto2likes0ComentariosRe: Being charged for phone after returning back to Assurant...
I finally resolved the issue by communicating with Tmobile over twitter. I had to set up a twitter account and contacted T-Force and requested a phone call. The company no longer responds at the customer care phone number and email and text did not work for me but I had an immediate response using twitter. It is important to have the tracking information on your device so that you can prove the device was delivered. I had to set up a 3 way conversation with Assurant and Tmobile and it took hours. The Assurant rep was very rude and condescending but the outcome was T mobile credited my account within 8 hours. I canceled the insurance and would not recommend using Assurant. Good luck.11Visto1like0ComentariosRe: Being charged for phone after returning back to Assurant...
I'm going through the same issue, returned a phone on July 1, 2021 with receipt that it was delivered at the warehouse but T mobile charged me $506 plus the $99 deductible for insuranceanyway stating they can't find it. I have spent 20 hours on the phone and talked with numerous customer service reps, they always promise to get back to Me or credit my account but it never happens. None have every followed up with me. T mobile and Assurant are terrible companies and are running a scam and getting away with it. Spread the word to not use T mobile and not to let them talk you into their insurance. I was on autopay and disputed the charge and my credit card co agreed with me but T mobile is now threateningcollections. So frustrating.12Visto2likes0Comentarios