Forum Discussion
Being charged for phone after returning back to Assurant...
Hi there, I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCAS...
Do you still have the information regarding the sending and receiving of the unit? What does your tracking info from the return label show regarding last location scan?
I'm going through the same issue, returned a phone on July 1, 2021 with receipt that it was delivered at the warehouse but T mobile charged me $506 plus the $99 deductible for insurance anyway stating they can't find it. I have spent 20 hours on the phone and talked with numerous customer service reps, they always promise to get back to Me or credit my account but it never happens. None have every followed up with me. T mobile and Assurant are terrible companies and are running a scam and getting away with it. Spread the word to not use T mobile and not to let them talk you into their insurance. I was on autopay and disputed the charge and my credit card co agreed with me but T mobile is now threatening collections. So frustrating.
