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SeanCorrain
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Joined 4 years ago
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OOPS.... We Hit a Snag (Again)
Who are you Britney Spears? All one need to do is google "oops we hit a snag, Tmobile" and you will see that Tmobile has never fixed the issue with upgrading online. I've been fighting with customer support all week on this, and every representative has told me "we did not know about this" and NOW ….. I am being told "we fixed the issue" --- and I am STILL experiencing the issue. I feel CRAZY. Like I am being gaslit by reps at Tmobile. I keep being told "were sorry to hear you're thinking of leaving t mobile, but we cannot offer you anything" -- This is an issue that prevented me from upgrading in 2019/2020 to iphone 12. Because these phones are expensive, I thought "well, I will hold on to this 6s as long as I can, if I cannot upgrade" Behold iPhone 13. Now is the time to officially upgrade (because my 6s is becoming more of a dinosaur) - I go to tmobile.com and go through the upgrade process and then BAM …. We hit a snag.Re: Oops we hit a snag/upgrade online
I've had this problem since last year. I have never successfully upgraded online. I am convinced that they are doing it on purpose so that we have to go in the store and decline their additional sales and add ons. I've been fighting with cust support online about his issue all week, and they keep jumping "So do you wanna just buy that with me" and I am like NO …. I want to address the issue.4Visto2likes0Comentarios