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Seetha
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Joined 4 years ago
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TMobile Trade-in Offers Issue
I switched my mobile service connection from Verizon to TMobile with 2 lines and got a third line from TMobile in early July. I got the deal from Tmobile online via chat conversations with customer representative - Clayton from tmobile.com. I have ordered 2 iphones - iphone 12 pro max and iphone 11 by trading in iphone 7 plus. Deal is that I will get 700 dollars credit for trade-in and 50% of iphone 11 with buying iphone 12 pro max. There is no details of these details in order confirmation. Customer sales representative mentioned the deal will be reflected in 2-3 billing cycle. I was waiting on it. But T Mobile did not keep their word and simply saying promotion is not eligible as we sent the trade-in device late. It was never communicated at the time of opening line in email or verbal that device has to be sent to them by this date. Also, iphone 7plus was very good condition and trade-in amount given to us is 50. It was very worst experience with T-Mobile. I need call Tmobile several times (spent the issue at least 10 hours by this time) and there is not much support. Looks like T-mobile is luring customers with false promotions which is not getting applied once customer opened the account with Tmobile. Every time customer sales representative says that this will be fixed and committing that trade-in value promised would be applied but was not done at all. Looks like what they offer in the call is completely different. Please DO NOT COME to TMOBILE.1.5KViews0likes6Comentarios