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sfshtycty
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Joined 3 months ago
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Re: Ordered phones online, cant create account.
I hate to tell you but I'm dealing with the same thing and have been dealing with it since the 14th of August. I ordered three phones online through their prepaid service with physical SIM cards because I had an error trying to order the esim. At first they couldn't find my order once I received the phones with the order number, the tracking number, my email or the screenshot I provided of the order confirmation. I've spoke with nine advisors now and two of them were managers at a physical location, but none of them could seem to figure out how to fix the account and get everything activated. It's been almost a month later now and officially I have the phone numbers that were assigned to my account and my account number but there's a processing error? I don't at this point I'm ready to request a full refund and what my hands clean of T-Mobile all together. Hopefully it doesn't become this frustrating for you but so far it has been nothing but a huge headache.6Visto0likes0Comentarios