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ShanStewart
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Re: Has ping / tracert been blocked on 5g network?
drP wrote: If this was a conscious business decision by T-Mobile, shame on you. Have you updated your terms of service to list the blocking of common network monitoring and management protocols as a feature of your service? If it is an error - identify the root cause, fix it, and apologize. Yours Truly, A formerly happy, now very pissed off customer in North-Central Ohio… Yeah that was my thought as well. This couldn'thave been intentional, what ISP is going to block a foundational protocol.Ping is layer 3, it comes before transport, soTCP and UDP, but getting their support to even understand the issue was impossible. I am guessing they eventually discovered the mistake on accident probably because a tech tried to use ping. To others on this thread is ping working in your area?1Ver0likes0ComentariosRe: Has ping / tracert been blocked on 5g network?
BugPlusWont wrote: Hi, I too wish T-Mobile would fix this, and that the issue deserves to be newsworthy! https://community.t-mobile.com/tv-home-internet-7/dns-provider-for-home-internet-38694 Please call T-MOBILE and have them escalate this issue.12Visto2likes0ComentariosRe: Has ping / tracert been blocked on 5g network?
Walkabt wrote: in Phoenix area too. Thesechanges may be the cause of ourunpleasant experience recently. 1) We have a Ting Firedevice that monitor's the electrical wiring of our home and it sends information out. It wentoffline. Couldn't get it to work, but took the device to a neighbors house and no issues… 2) Had challenges joining a homeowner's association meeting. The HOA property management firm uses Microsoft Teams. I was able to get on after a couple attempts. Microsoft email seems to have quirks sending out emails now too. 3) Don't know if it is an Apple iOS/tvOS16.1 issue or T-Mobile change issue, but watching services through Apple TV has had streaming services like Disney, Hulu, Amazonsay oops, we can't connect or your are offline, this is sporadic. Signal strength and quality haven't changed. I check the numbers monthly. If this were adeliberate decision,T-Mobile may becausing issues with the way other company's products work. I hope this is a technical error. Yeah it's absolutely a T-Mobile issue. I can replicate from and iPhone or Windows computer connected to the T-Mobile home router gateway device. You can test it by opening a command prompt in windows and typing ping 8.8.8.8 and hit enter. You should just get no response in the output. You can replace 8.8.8.8 with whatever you want. For teams it is teams.microsoft.com i suggest everyone call T-Mobile, maybe if they get enough calls they will take it seriously.2Visto0likes0ComentariosRe: Has ping / tracert been blocked on 5g network?
T-Mobile called be back today, they are not grasping the issue. Still having issues with ping but clearly they have no clue what that is. They obviously have no concept of tech troubleshooting and when they read back my issue they get it wrong 100% of the time no matter how many times I explained it to them. They must only have a grasp of English as it relates to the script they have. It is so frustrating. Like I say " This is my issue" they so "I understand, what happens if you try a different website". After literally an hour on the phone with this person I just gave up. My only option is to have our employees change ISP. I should have recorded these calls for YouTube because it is almost comically frustrating.1Ver0likes0ComentariosRe: Has ping / tracert been blocked on 5g network?
iTinkeralot wrote: Doh! Missed one rrrrrr mate! Since we'e icking & choosing cucial communication potocols now, I've decided to no longe suppot the lette 'r'. LOL, right. Yeah, I really hope the tire 2 tech didn't know what he was talking about. You would think T-Mobile business support would have more information or use a more seasoned rep but they had no more information than regular consumer support. He said he sent the ticket to engineering and it would be a few days.2Visto0likes0Comentarios