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Sharonlynne
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Joined 5 months ago
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Math doesn't add up
Dear Customer service, I am new to T-Mobile and I am enjoying the service. But I have a few questions concerning my account and the invoices. I am on the Go5g 55+ for 2 lines for 90.00 plus 11.25 each for a total of the month for 112.50. I got a trade in credit of 275.00 for each I phone 13 pro for a total credit of 550.00. The cost of the new phones I phone 15 pro is 1099.99 each for a total of 2199.98. I also recieved P716 Apple Activate ID 240197 which is 45.84 - 23.13 = 22.71 for each phone. If you take 23.13 and multiply by 24 months equals 555.12 for each iphone for a total of 1,110.25 add with 550.00 (trade in credit for phone) a grand total credit of 1,660.25 for both phones. Now the cost of the news phones is 2199.98 and subtract 1,660.25 equals 539.73 or what I owe for both phones. That is not what my statement is saying. If you divide this 539.73 by half which is 269.86 for each phone. Then divide that by 24 months I should be paying 11.24 each month for each phone. But I am being charged 22.71 for each phone. I look forward to hearing from you. Thanks, Sharon Raymer194Visto1like3Comentarios