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skaramov
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Joined 3 years ago
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Re: 2022 Line On Us P1 promotion - offered, then not honored.
Thank you. The premise that I misread the bill is a wrong premise - all prior lines are coming with the original cost attached to them, the 2 added are $15 short on 1 line because the promotion was not applied to data as promised. As I described, T-Mobile admitted that - the just did not make effort to fix that.31Visto0likes0Comentarios2022 Line On Us P1 promotion - offered, then not honored.
Hi, we were offered a promotion called: 2022 Line On Us P1. The promotion was presented to us as: get 1 line with data for full price, get the 2nd line with data for free. The offer was described very clearly, and we asked multiple times to confirm that the 2nd line will have free data and not just free voice - so, there was no miscommunication. Also, there was never a place where the offer was published or printed - the offer was presented as a special deal that only sales can see in their system. Now, after we accepted the offer, and got 2 new lines with 2 new phones, T-Mobile is not honoring the presented terms, and is charging $15 for data on the 2nd line, keeping only voice on the 2nd line free. When we complained, the Customer Care repsaid: oh there is nothing we can do, since this was the actual offer. When I said they cannot change the offer after the fact, they said that it is too late for a buyer's remorse. When I said this is not any sort of remorse, but rather T-Mobile not honoring its own offer - the answer was: whatever, just talk to the local sales where the offer was processed. The resulting overcharge is $180 annually - this is not cool, what is the best way to get this fixed?Solved3.3KViews0likes6ComentariosRe: Adding a line to account comes at a wrong monthly price.
Thank you, I confirmed -$15 is added for the unlimited data. They are still offering a new line for $10 per month with no data at all, saying that limited data in the original plan was just a promotion - which is not true, limited data was part of the original plan. So, I think you pinpointed the problem - they are not offering a new line for $10 per month with the original data limit included, basically forcing additional $15 per line for the unlimited data. Thank you,is very clear now what they are doing.131Visto0likes0ComentariosRe: Adding a line to account comes at a wrong monthly price.
Yes, it is agrandfatheredplan, howevergrandfathered does not mean its terms are no longer honored - it only means the plan is not offered to customers who are not on it already. So, being able to add a line for $10 per monthis a part of the plan no matter grandfathered or not, and should be honored as long as the customer is on the plan. I argued the same to the customer service, and they agreed, and said new lines will cost us$10 per month, but the page still says$25per month.119Visto0likes0Comentarios
