Forum Discussion
2022 Line On Us P1 promotion - offered, then not honored.
Hi, we were offered a promotion called: 2022 Line On Us P1. The promotion was presented to us as: get 1 line with data for full price, get the 2nd line with data for free. The offer was described very clearly, and we asked multiple times to confirm that the 2nd line will have free data and not just free voice - so, there was no miscommunication. Also, there was never a place where the offer was published or printed - the offer was presented as a special deal that only sales can see in their system. Now, after we accepted the offer, and got 2 new lines with 2 new phones, T-Mobile is not honoring the presented terms, and is charging $15 for data on the 2nd line, keeping only voice on the 2nd line free. When we complained, the Customer Care rep said: oh there is nothing we can do, since this was the actual offer. When I said they cannot change the offer after the fact, they said that it is too late for a buyer's remorse. When I said this is not any sort of remorse, but rather T-Mobile not honoring its own offer - the answer was: whatever, just talk to the local sales where the offer was processed. The resulting overcharge is $180 annually - this is not cool, what is the best way to get this fixed?
It sounds like the sales person lied to you to make the sale. Sadly, the likelihood of T-Mobile changing the offer for you is highly unlikely. However, it is always worth trying. Reach out to the T-Force Team via Facebook or Twitter to see if there is anything they can do to fix this for you.
I had same problem but T-mobile solution was to change what rebate they were going to use. Then after they change it and had me send in multiple documents they told me it was not valid. Think they told me a bunch of bull to get me to switch from Verizon. I regret being with T-Mobile !
It sounds like the sales person lied to you to make the sale. Sadly, the likelihood of T-Mobile changing the offer for you is highly unlikely. However, it is always worth trying. Reach out to the T-Force Team via Facebook or Twitter to see if there is anything they can do to fix this for you.
Thank you. There are many T-Force accounts on FB - the search does not bring up the right one. Could you please point at the right T-Force page on FB? ¡Gracias!
How are the lines broken down? For example the free line promotions I have seen and when I was on a legacy version the lines are broken down differently than actually giving you a line for free.
For example 4 lines for $140 instead of $160 essentially giving the line 4 for free. When broken down each line was just cheaper on the bill instead of actually zeroing out that line. The only time I saw a line for $0 is when they actually gave away a line regardless of what plan you had.
skaramov wrote:
Thank you. There are many T-Force accounts on FB - the search does not bring up the right one. Could you please point at the right T-Force page on FB? ¡Gracias!
I don’t actually use Facebook. @T-Mobile on Twitter is a great resource though.
Como @tidbits mentioned, there are a number of confusing ways T-Mobile implements a free line. The one on my account just shows a cheaper rate for our 4 lines instead of showing one at no cost. When you do the math, it works out. So instead of 3 lines at $40 per line and one free line for $120 a month. It's 4 lines at $30 a line X4 that still works out to $120.
Thank you. The premise that I misread the bill is a wrong premise - all prior lines are coming with the original cost attached to them, the 2 added are $15 short on 1 line because the promotion was not applied to data as promised. As I described, T-Mobile admitted that - the just did not make effort to fix that.
