User Profile
SkyNET97
Network Novice
Joined 2 years ago
User Widgets
Contribuciones
Re: Calls not reaching phone
Thanks for your reply, It is not a phone i purchased from tmobile. i purchased it as an unlocked generic phone (non branded) from amazon. An LG G8 At the time i purchased the phone i was not sure what carrier i wanted to go to, so i purchased an unbranded one.6Visto0likes0ComentariosCalls not reaching phone
For about 8 months now, since i ported my number to tmobile, i have had nothing but issues with receiving calls. most of the time i do not get notifications or missed calls on the phone itself. even from on net tmobile numbers. i had my brother attempt to call my phone and he is a tmobile user. out of 5+ attempts to call my line where he said he was getting the vm greeting, one call came through to the phone. i attempted to call it from another line and got a system greeting for vm, but no ring on the phone after 3 attempts to call it. I have missed job opportunities due to this issue. i attempted to reach out to support, but unfortunately I onlyspeak English, and the reps could not understand my issue. I have attempted to factory reset the phone, multiple power cycles and reboots yet maybe 1 out of 10 calls come to my phone. Sometimes it takes a few hours for the voicemail to actually get to my phone if one is made. I am at my ends here, Any Suggestions?939Visto0likes5Comentarios