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slayfer
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Re: Charged for a Cell Spot
slayfer wrote: jaemaz wrote: Hey All, I recently transferred (closed) my account and moved it into my ex-wife's name. The rep I worked with on the phone helped me close account and pay the balance for my phone, etc. Now a few weeks later I get a bill for $314.65 for a supposed CellSpot non-return fee. To the best of my knowledge I never received or used a CellSpot device- and have zero record of any communications with TMobile about it! I have spent 4 hours on the phone -- (mostly on hold) in the last couple of weeks-- only to eventually be disconnected when I asked for the call to be escalated. I asked the reps numerous times if they could provide me with a description of the specific device I was sent, and any documentation of the standard replacement fee charge- and if they have any record of my ever receiving it, but they are adamant that their system doesn't have that information. So am I just supposed to pay this phantom charge for over $300?!?! Helpppp! I JUST GOT THE EXACT SAME BILL IT SEEMS LIKE TMOBILE IS TRYING TO SCAM US!! i didnt even leave tmobile just transferd to an account update actually they called me back and waived the fee,11Visto1like0ComentariosRe: Charged for a Cell Spot
jaemaz wrote: Hey All, I recently transferred (closed) my account and moved it into my ex-wife's name. The rep I worked with on the phone helped me close account and pay the balance for my phone, etc. Now a few weeks later I get a bill for $314.65 for a supposed CellSpot non-return fee. To the best of my knowledge I never received or used a CellSpot device- and have zero record of any communications with TMobile about it! I have spent 4 hours on the phone -- (mostly on hold) in the last couple of weeks-- only to eventually be disconnected when I asked for the call to be escalated. I asked the reps numerous times if they could provide me with a description of the specific device I was sent, and any documentation of the standard replacement fee charge- and if they have any record of my ever receiving it, but they are adamant that their system doesn't have that information. So am I just supposed to pay this phantom charge for over $300?!?! Helpppp! I JUST GOT THE EXACT SAME BILL IT SEEMS LIKE TMOBILE IS TRYING TO SCAM US!! i didnt even leave tmobile just transferd to an account10Visto1like0Comentarios