Charged for a Cell Spot

slayfer wrote:

jaemaz wrote:

Hey All,

I recently transferred (closed) my account and moved it into my ex-wife's name. The rep I worked with on the phone helped me close account and pay the balance for my phone, etc.

Now a few weeks later I get a bill for $314.65 for a supposed CellSpot non-return fee. To the best of my knowledge I never received or used a CellSpot device- and have zero record of any communications with TMobile about it!  I have spent 4 hours on the phone -- (mostly on hold) in the last couple of weeks-- only to eventually be disconnected when I asked for the call to be escalated.

I asked the reps numerous times if they could provide me with a description of the specific device I was sent, and any documentation of the standard replacement fee charge— and if they have any record of my ever receiving it, but they are adamant that their system  doesn’t have that information.

So am I just supposed to pay this phantom charge for over $300?!?! Helpppp!

I JUST GOT THE EXACT SAME BILL IT SEEMS LIKE TMOBILE IS TRYING TO SCAM US!! 
i didnt even leave tmobile just transferd to an account 

update actually they called me back and waived the fee,