Forum Discussion
Cell spot interfering with regular wi-fi
I received my cell spot yesterday and plugged it in the way it says to and it seems to be working great. I now have full service where I had almost none before. However, trying to run any apps on my television today seems to be near impossible. They keep coming up with the fact that they are experiencing network issues or are extremely slow and continue to pause to buffer. That is not an issue I've ever had before, so I'm wondering if the cell spot could be interfering in some way with my internet service. If anyone has any feedback on this, I would appreciate it!
What I would suggest doing is running a speed test with the cell spot plugged in and without it plugged in and seeing if there is a difference. I would also make sure that you have enough bandwidth to support streaming on multiple devices. There is always a chance that a device on the network is doing updates like a computer as a example which would use some of your limited bandwidth and could be the cause of your issues.
The cell spot how ever is unlikely to be the culprit unless other people are useing the device to stream video and such. As things stand there are to many factors for me to peg a issue but I would start with the basic trouble shooting steps, including powering off the router for 40 secs and then turning it back on. Hope the info helped./
magenta4287944 I hope you read this. I worked on this for another couple of hours today and was finally able to fix the issue. I did call Tmobile support and they were polite, but not able to solve the problem. I changed my Netgear router to use channel 6 instead of channel 3, then updated my router's firmware. After doing this I still had issues (was getting about 0.5 mbps down as opposed to 25+ mbps down when the CellSpot was turned off). The fix turned out to be súper simple and made me feel kind of silly. I simply moved the CellSpot so it was 3 or 4 feet away from my router. I am betting they were interfering with each other because I literally had them sitting side by side when I was having the problem. I hope this helps you or someone else having the same issue.
Basically, if I unplug the cell spot, three internet in my house works fine. If the cell spot is plugged in, it doesn't. This was T-mobile's bandaid to a whole other issue, so at this point, I just don't want to even deal with them anymore. I'm going to send the cell spot back, deal with the fact that I have crap coverage where I live and that all my calls go directly to voicemail when I'm on Wi-Fi in my home, and when I've paid off my current phone, I'll move to a more reliable carrier! Thanks to everyone for your suggestions.
This fixed it for me, just separated the two units and went from 1.2 to 47
Afternoon, I found this post because I was having the same
problem. I moved the cell spot away from the router after noticing how close it was and now my cable and cell spot a working fine.
Try it, hope it works for you.
What I would suggest doing is running a speed test with the cell spot plugged in and without it plugged in and seeing if there is a difference. I would also make sure that you have enough bandwidth to support streaming on multiple devices. There is always a chance that a device on the network is doing updates like a computer as a example which would use some of your limited bandwidth and could be the cause of your issues.
The cell spot how ever is unlikely to be the culprit unless other people are useing the device to stream video and such. As things stand there are to many factors for me to peg a issue but I would start with the basic trouble shooting steps, including powering off the router for 40 secs and then turning it back on. Hope the info helped./
Hola there!
I see you've gotten some advice here. Can you let us know what happened after you've tested? ¡Gracias!
Hey, hey! Just wanted to check in with you and see if you'd had a chance to walk through either of the suggestions above from our Community members! How are things going for you?
¡Hola, @magenta4287944!
I just wanted to check in one last time to see if you've tried the steps that were recommended above. If so, please let us know if that solved the problem or if the problem still persists.
😥 That's definitely not the conclusion anyone was hoping for! I'm sorry to read this. Given that you already have home internet and a router, and it sounds like you're using TMO devices, was Wi-Fi calling not a solution you were able to use in lieu of the CellSpot? Or is that the other issue you're referring to?
We'd hate to see you go if we can help!
