Forum Discussion
Can't send/receive MMS on Wi-Fi
I've been having some trouble with sending and receiving MMS while on a WiFi connection (so almost all the time) since I have stated using my T-Mobile sim on my unlocked Samsung Galaxy S7 Edge phone from Sprint. Everything else seems to work fine e.g. calls, SMS, LTE, but when it comes to MMS it's a complete stalemate. I've tinkered my APN settings in almost every permutation I found online, and I don't have an option for Wi-Fi Calling so there's nothing I can seem to do on that front. A solution to this problem, so I can start receiving MMS again, would be great.
¡Hola, @magenta4936749!
I did some digging and was able to find that there is a known issue with Galaxy S7 Edge models that have an issue when handing off WiFi to the data network when trying to send MMS'. My recommendation would be to talk with Tech Support via 611 or T-Force (Facebook/Twitter) to get a ticket filed with our Engineers. By chance, have you already done this? If not, give that a shot and keep us updated on the outcome of the ticket.
So this has been an ongoing issue for me for 2 years on a Pixel 2XL and a Pixel before that.
I think I have finally figured it out. I noticed mine would work sometimes and not others. Started looking at making profile changes, etc, and noticed that the default T-Mobile profile prefers IPv6 over IPv4. I live in an area where we have Time Warner Cable/Spectrum and their IPv6 is pretty shady at times.
Went into my WiFi router and disabled IPv6, my MMS has worked flawlessly ever since! My roommate who has a Pixel 3XL, solved her problem too! I believe it actually has nothing to do with the phone or the service, but actually with IPv6 and your internet carrier. Try disabling IPv6 on your internet router and I bet it will fix it for you too!
Now, I have to figure out how I can disable IPv6 just for my device so other devices in the house can use it.
Hmm, that's pretty odd but let's see what we can do to help. If you're connected to the T-Mobile network, does MMS work? Are you getting any error messages or does it just get stuck on "downloading." You'll wanna test with other senders as well as different message to see if there's a trend.
Yes, it works on the T-Mobile network if Wi-Fi is turned off. It usually tries to download for several minutes (or tries to send for several minutes) before giving an error that it could not finish downloading or sending. As for the content of the conversation, it does not seem to matter if its a picture or a group MMS, I am unable to receive it or send it. This is true for the default messaging app--I switched to GoSMS to test and it seems to be sending MMS on Wi-Fi. Which I guess kind of helps but I really wish I could send it on my regular app...
Thanks for all that info, it does help isolate the issue. Have you tested other Wi-Fi connections to see if it works? Switching carriers shouldn't impact something like this. Have you also tested the data while connected to Wi-fi to make sure it's working?
This is true for both my work and home Wi-Fi, at the very least. How could I test data while connected to Wi-Fi?
Okay. To test data, you'd just open up a web browser and see if pages load or use apps that require data while connected to Wi-Fi. MMS requires a data connection so I'd just like to know if you can get it while you're on Wi-Fi.
Hi Mike C- tried to find you a little earlier on here. Lots of changes going on and discussions like this are necessary but lengthy and costly? So after a very stressful and trying day and SOME PROGRESS but at great expense it seemed to me.......HOW can we make some DIFFERENT and POSSIBLY better changes?
This is a long term well known problem with T-Mobile. Your best bet is to download another text app, Textra is a great one, and use that. Textra has a toggle that turns off WiFi on the phone when sending MMS. It is specifically called the T-Mobile WiFi fix.
Hola @magenta4936749 .
Have you been able to test the data to see if that works on Wi-Fi? I have heard of other folks testing an alternate app and being able to get MMS to work. If you have tried another app as suggested above, please let us know if it works with your MMS. Gracias.
I mean if I open a web browser while I'm connected to WiFi would I just use my WiFi connection, not data, to load a given page? Anyway, since my MMS is working on an alternate texting app while connected to WiFi, I think that's established.
