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Smoky
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Re: problem fixed…saga of internet resets for past year
KeepConnect continues to work to automatically reset the 5g modem every time the internet goes down. So far since June 8th it has reset 12 times. I contacted the CEO's office and got a call back, unfortunately they wanted none of my data, or to talk with an engineer. They said they checked the tower and found no problems. they offered to replace the 5g cylinder, but I declined since the problem is solved with this KeepConnect switch. My internet still goes out, but the KeepConnect brings it right back on automatically.10Visto0likes0Comentariosproblem fixed…saga of internet resets for past year
Over a year ago I started my t-mobile home internet journey with the 5G Nokia modem. In that year I regularly followed this forum, and early on added a fan under the modem thinking heat was the issue. I have Wi-Fi turned off and use an eero mesh network for Wi-Fi connected to the grey cylinder. I have varied upload and download speeds, but overall very satisfied. I regularly use YouTube TV and computers. Starting 5/14/21 it seemed to randomly fail every few days. I added the fan on 6/10/21 and magically until 12/8/21 I had no resets, SEVEN months. The symptom and fix arealways the same. The internet goes down, eero Wi-Fi is still available, I check on Speedtest, and internet is down, then I push the power button on back of the grey cylinder off for 30 seconds, and then back on. The internet always comes back on immediately. The eero network detects it, and within a couple of minutes everything is fine. After 12/8/21 I have had random internet down, and had to reset often, sometimes every day, sometimes up to a week or so between failures. It appears that after 12/8/21 the magic of the fan no longer works. through 6/7/22 I have documented 31 resets of the grey cylinder to get the internet back. on 6/8/22 I made a major change, I added a Keep Connect Wi-Fi switch to monitor for internet going down. The grey cylinder plugs into the Keep Connect, and checks every minute to see if the internet is available on my "guest" eero network. If it is not it turns power off to the grey cylinder for 30 seconds then turns it back on. It really works, I have not needed to manually reset the grey cylinder. But, I learned some new information. Those 31resets were all during times I was using the internet, but the Keep Connect has detectedmultiple resets during the night. 6/12/22 10:20 pm Keep Connect reset for first time, four days after I installed Keep Connect. I was using internet at the time and had noticed it went down. It came back automatically, success! I always check my eero network and Speedtest to verify. 6/14/22 3:58 am, Keep Connect reset. I would never had recorded this middle of the night reset. Would the system have recovered automatically by morning if Keep Connect hadn't done reset. 6/15/22 power went out at our home on 6/14/22 at 10:30 pm, and came back on at 12:30 am on the 15th. The internet came back, and everything checked out. BUT…four hours later at 4:05 am, 4:22 am, 4:34 am, 4:56 am, and 5:11 am I got notice that Keep Connect had detected internet failure, and did reset! Five failures and recovery before I got up to everything working fine! Keep Connect sends me text message whenever it does a reset. 6/16/22 9:10 pm, Keep Connect reset. 6/23/22 1:29 am, Keep Connect reset…. I never would have noticed this one? 6/25/22 2:28 am, Keep Connect reset…I never would have noticed? I am very suspicious that there is something going on with the cellular system where the grey cylinder loses lock, and the symptom we see is the internet down, and we need to do a reset. I went months after adding a fan, without failure, or did I miss the middle of the night failures? Just wanted to update this saga, I am very pleased that Keep Connect, bought on Amazon, automatically detects problem, and does a reset, but what is causing the real problem. Every time I have had the internet go down, a simple power off for 30 seconds has brought it immediately back on. thoughts?633Visto0likes2Comentariosautomatic reser
I have been dealing with the random dropping of my internet connection using the grey Nokia cylinder. I tried the fan, and it works better, but recently I get more times I need to push the button on the back and after waiting a few seconds, power it back on, and internet is back. I wondered has anyone tried the Keep Connect Router Wi-Fi Reset Device, Monitors Connectivity and Resets When Required. it seems like plugging the grey can into this device would work as it automatically does a power on and off when it detects the WiFi internet is down?86Visto0likes1ComentarioRe: Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
Smoky wrote: Smoky wrote: I have now not had a loss of internet since June 10th. The fan solved the problem so far. The 5G cylindersits in the exact same place as it did during the many May failures. It is just raised about 1 inch by sitting it on top of the USB fan. I made no other changes to the setup, not even rotating the 5g cylinder. I went from seemingly random failures to none. I recently added t-mobile'sYouTube TV offer and no problems. I was concerned it wouldn't show local channels with the home internet jumping around, but the location is determined by your cellphone. Very pleased so far. I now have gone over two months without a reset since adding the fan below the unit. Plus my usage has gone up as we now have YouTube TV in use regularly. I get 80 to 120 down and 20 to 50 uploads. One thing I forgot to report is that I have the WiFi turned off. I go out the Ethernet port to an eero mesh system to supply WiFi coverage in my house. It is obvious to me there is a heat problem at a minimum in the design of the 5g cylinder. I have now passed FOURmonths with the fan running,as I discussed months ago, and have not had a single internet dropping outfailure. It is obvious to me there is a heat problem with the 5g cylinder.5Visto1like0ComentariosRe: Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
Smoky wrote: I have now not had a loss of internet since June 10th. The fan solved the problem so far. The 5G cylindersits in the exact same place as it did during the many May failures. It is just raised about 1 inch by sitting it on top of the USB fan. I made no other changes to the setup, not even rotating the 5g cylinder. I went from seemingly random failures to none. I recently added t-mobile'sYouTube TV offer and no problems. I was concerned it wouldn't show local channels with the home internet jumping around, but the location is determined by your cellphone. Very pleased so far. I now have gone over two months without a reset since adding the fan below the unit. Plus my usage has gone up as we now have YouTube TV in use regularly. I get 80 to 120 down and 20 to 50 uploads. One thing I forgot to report is that I have the WiFi turned off. I go out the Ethernet port to an eero mesh system to supply WiFi coverage in my house. It is obvious to me there is a heat problem at a minimum in the design of the 5g cylinder.1Ver0likes0ComentariosRe: Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
I have now not had a loss of internet since June 10th. The fan solved the problem so far. The 5G cylindersits in the exact same place as it did during the many May failures. It is just raised about 1 inch by sitting it on top of the USB fan. I made no other changes to the setup, not even rotating the 5g cylinder. I went from seemingly random failures to none. I recently added t-mobile'sYouTube TV offer and no problems. I was concerned it wouldn't show local channels with the home internet jumping around, but the location is determined by your cellphone. Very pleased so far.4Visto0likes0ComentariosRe: Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
I had same problem was constantly losing internet during May. It went down 8 times in 30 days, always came back right back on after power down and back on with button on back of 5G tower. Listened to advice on forum and ordered USB fan to set 5G tower on, that was on June 10th, itis now July 11th and haven't had a single day with needing to do the power down. Definitely a overheating problem in their 5G tower design.11Visto0likes0Comentarios