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SNAKEBITE
Network Novice
Joined 3 years ago
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Re: Service
TMO HAS BEEN MY WORST NIGHTMARE. I AM CONSTANTLY CALLING DUE TO WIFI GOING OUT. I'M NORTH OF DETROIT. SORRY TO READ YOU ARE HAVING SAME ISSUES. I SPENT 2 HOURS ON PHONE WITH CUSTOMER SERVICE. STILL NO WIFI. I ALWAYS GET SAME EXCUSE, "WE ARE WORKING ON TOWER" I HAVE SEVERAL PAGES OF DATES, TIMES AND NAMES FROM ME CALLING. I AM READY TO USE THE TRASH CAN (WIFI UNIT) FOR TARGET PRACTICE. ANYONE CARE TO JOIN ME?😠1Ver0likes0ComentariosRe: Home Internet - Frequent Disconnects - Possible Fix
Thanks for replying. My son is flying in to visit Thursday and I will have him make sure everything is set up right. My grandson is on the spectrum/Asperger's and sports is his life. Iput over $1000 into a new antenna and rotor for OTA.Also set up the newer coax. We live in the country, about 50 miles north of Detroit. Some OTA towers are closer. We are limited towifi access. I went with TMO hoping it would work and price was good. I have been reading and watching you-tube videos. I find sites saying some units work better for some customers. I am hoping we can resolve the issues soon. My gateway always has 2 bars when working. Never more. Sometimes a yellow circle with X in center. If my son can't get it to work good, I will try a diff. unit. Once again, I thank you for answering me.😊3Visto0likes0ComentariosRe: Home Internet - Frequent Disconnects - Possible Fix
I also have had lots of issues with the gray gateway. I had to take it to a TMO store to have them help get it to work. The employee finally put in a new sim card to get it working. I was there 2 hours. After many issues with this unit TMO sent another. I ended up taking sim card out of newer and putting it in my older gaterway to have wifi. Still having issues. I tried to return the 2nd gateway at a TMO store only to be told, "since you bought it online, you have to deal with online." I just sent back the gateway so TMO can send me the newer black model and not charge me $350.I was told there are 2 black models. How do I know which is newest?3Visto0likes0Comentarios