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spacemancw
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Joined 2 years ago
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Anyone at T-Mobile know how their Home Internet product works?
I have T-mobile 5G Home internet. I like it .. for the most part, I get good up and down speeds. I'm out in the semi-countryside and there happens to be a cell tower not too far from my house. Sometimes, say every 6 months, they work on the tower without notification, maybe for about 24 hours, and my speeds go down to 1-2 mbs. I can live with that I guess. However, what really irks me is the lack of a technical support team. I feel they have a bunch of people who can sell the product but nobody who knows how it works. Two main issues I have right know are the inability to port forward and the inability to change the IP address on the 5G Nokia tower gateway (or the trash can, as it's been called). I call the support number, 844 275 9310, they are usually busy and I leave a number for them to call me back. T-Mobile cell phone crew always call back, I have to explain I'm not calling about a cell phone but for Home Internet. They transferme to an expert or what they call "technical support" and inevitably the person has no idea what I'm talking about. So I have the old T-Mobile gateway, it's a small white box, about 6x4 inches. It works, I like it. I changed the IP on it from the default 192.168.1.1 to a different private address. I don't want the addresses on my devices to be default and predictable. But they wanted me to try the new Nokia 5G gateway. I received it and I don't like it. You cannot log into it (using name and password printed on the bottom of the device) unless the device is actually connected to T-Mobile. So you can imagine that if your internet connection goes down, you can't even log into the gateway to troubleshoot. The old white box does not have that issue. So I had to take the SIM card from my white box and put it in the Nokia to get connected and logged in. I see the IP of the Nokia is 192.168.12.1/24 (and it gives out DHCP addresses on that range). There is no option to change the IP. I called Tmobile a few times to ask if there was a way to change the IP. None of them understood the question. They say things like "your IP will automatically change". They start looking at the manual and I can hear them struggling with what I'm asking. I'm not trying to denigrate them. I wish T-mobile would put real tech support people on the end of the phone line. Previously I had called to ask if they allow port-forwarding. None of experts know what that is. Any information I got about my issues, I got on places like this forum, by users asking the same questions and having the same experiences with tech support. Anyway I am sending back the Nokia and keeping the old white-box1KViews1like4Comentarios