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srinivas1237
Network Novice
Joined 5 months ago
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Re: Bill Dispute
T-Mobile customer rep offered z fold phone $1000 for adding line to existing account. Existing account is on my wife name. upon checking she advised me to add me as a joint to existing account to be eligble for z fold phone i said yes. instead of adding me existing account she opened another account started billing towards that account. i have not received any mails to pay money to that account. i received phone and added a line and z fold to existing account. i was assuming that one account existed. we started using z fold and paying for 5 lines. after four months collection agency send me a letter that i owe $1875. I called T mobile. after explaining whole situation they opened a ticket. no one called me back. again i called today 7-18 . now they are saying the account got cancelled hence i have to pay $1999 for z fold. i am totally deceived by T mobile. i took the z fold as there is promotional offer . Not sure how to come out of this situation. I appreciate any suggestions10Visto0likes0Comentarios