Forum Discussion
Bill Dispute
T-Mobile Wireless Legal Department 12920 Southeast 38th St. Bellevue WA 98006-1350 We are writing this letter to resolve issues regarding our T-Mobile account number 200-231-***. We have...
you are currently posting in a peer to peer assistance forum. if you would like to contact TMO there are other routes that will need to be taken.
https://www.t-mobile.com/contact-us
stop posting personal info..everyone and their mom can see this. the site is fully public
T-Mobile customer rep offered z fold phone $1000 for adding line to existing account. Existing account is on my wife name. upon checking she advised me to add me as a joint to existing account to be eligble for z fold phone i said yes. instead of adding me existing account she opened another account started billing towards that account. i have not received any mails to pay money to that account. i received phone and added a line and z fold to existing account. i was assuming that one account existed. we started using z fold and paying for 5 lines. after four months collection agency send me a letter that i owe $1875. I called T mobile. after explaining whole situation they opened a ticket. no one called me back. again i called today 7-18 . now they are saying the account got cancelled hence i have to pay $1999 for z fold.
i am totally deceived by T mobile. i took the z fold as there is promotional offer . Not sure how to come out of this situation.
I appreciate any suggestions
