Forum Discussion
billing dispute
I used the warranty on my phone to replace it. i have the new replacement and shipped the defective phone with the UPS label and box that Tmobile provided. I have UPS confirmation that the phone was delivered to Tmobile and now tmobile wants to charge me for the phone and says they never got it. They even told me to file a dispute with UPS. I can not file a dispute with UPS since i did not purchase the shipping and they have confirmation of delivery. Now tmobile wants to charge me $584. I have been dealing with 611 customer service since january. They cut my line off until i called again to tell them what happened and they are "investigating again. I need a better contact or a resolution to this on going issue. any suggestions on how to resolve or who to contact? the highest person i reached using 611 was senior account specialist Savannah and said there was no one else to speak besides them. I need help!
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.
Thanks I contacted on fb messenger and actually finally got it resolved. Good idea.
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.
I'm glad everything worked out and followed up so other users can see going that route works.
Why was I charged 27.00 three times when getting plan
This is basically a user to user forum with some tmobile moderation that don't have account access so you need to call or use messenger on one of tmobile's social media platforms to see if they can help you.
We were told by "T" at the t mobile store in Willingboro that the service insurance would be free at the time of sign up. I'm disputing that charge and will not pay.
Im in Virginia for Thanksgiving but will revisit that store to be sure the change is made.Kcannava wrote:
We were told by "T" at the t mobile store in Willingboro that the service insurance would be free at the time of sign up. I'm disputing that charge and will not pay.
Im in Virginia for Thanksgiving but will revisit that store to be sure the change is made.My guess you got an iPhone and didn’t understand what he was talking about.
If you have got the insurance you will get Apple Care + for free to use instead of Assurant. You can use either or, but not both on the same thing.
