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stephenc
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Re: Beware of T-Mobile in Costa Rica
Seems odd that two phones, on same plan, dialing similar numbers (countries) and fashion (mix of cell and WiFi) would be charged differently on the same account. Behavior you describe should have impacted both numbers not just one but that's in the details and weeds. Appreciate your comments. Cheers.9Visto0likes0ComentariosRe: Beware of T-Mobile in Costa Rica
The calls state they are wifi, from Mexico. She is on the same plan I am. T-Mobile has viewed the billing details and stated there system is charging incorrectly. As I mentioned they credited 2 months but say they are not able to go back further. Am I missing something regarding your questions? My post was simply meant as a warning to folks in or coming to Costa Rica to watch their bill closely, I don't expect resolution to something both customer service and technical support at T-Mobile can't explain and state are erroneous charges.12Visto0likes0ComentariosRe: Beware of T-Mobile in Costa Rica
You'd think so but for some reason the calls that show going from Mexico to Panama when we are in Panama and to other countries are charged at something like 2.50 a minute. Even the T-Mobile support folks can't figure this out when looking at our bill especially when it's happening on my wife's phone and not mine and I make 10 times the calls she does. Our theory is it may have something to do with her having a 5G Droid vs my IPhone (family divided) but I blame everything on her droid. All I can say is beware of using them in Panama and check your bill, her line was charged for hundreds in calls every month.16Visto0likes0ComentariosBeware of T-Mobile in Costa Rica
So it appears that for some reason T-Mobile never switched my wifefrom Mexico to Costa Rica when we got here three months ago, it did however switch her service when we went to Panama for one day, when we got back here it immediately relocated her phone back to Mexico. They have never seen this before and are trying to adjust our bill but give us mumbo jumbo about only being able to adjust 60 days history and can't do anything about the other 30 days. If this happened to herephone my hunch is this is some glitch, possibly as we'd just got her a new phone, the fancy droid flip which is 5G and T-Mobile network isn't properly recognizing it. Probably a pretty big issue here for T-Mobile as more and more of these devices come into country and they erroneously bill customers. Seems like a nasty bug, bad customer service as much as they tried and possible class action at some point. T-Mobileshould make sure some of the engineers get info on this, would be interesting to see if they can replicate it with another device or find other accounts showing excessive Mexico to Costa Rica calls.3.2KViews0likes6Comentarios