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Suvarna
Network Novice
Joined 2 years ago
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Re: Promotional Trade-In Credit Never Applied to Account?
It has been for me since Jan 2023. They have disconnected my lines and when called they turned on but no one told me that service on charging for suspending. I had to pay a lot of money to get service because my other members in the line are suffering. T mobile is a disastrous. I didn't expect this from T Mobile . Where is their leadership team. They may be successful business, i am sure one day they will get hit very hard if they continue do the same3Visto0likes0ComentariosRe: Promotional Trade-In Credit Never Applied to Account?
T Mobile is a disastrous. I have been a customer of 6 years and recently in Jan 2024, i added two lines over the phone with customer service with the agent told me to give me 2 iphone 14 promax devices with a trade in of 1 iphone 12 pro and i phone promax 12 with a 800 dollar discount on each device price. I shipped two devices of mines to them through a UPS prepaid envelope ( supplied by t mobile) in May or April after my several follow up for the UPS mailer envelopes. Since then they never applied discount and I have been paying for each device full cost per month (45.84 per month per device total 90) and i paid almost 10 months in between several times, i called customer service and they said they had a problem. I stopped payments and they are cutting services even after agreeing that the problem is from their end and one customer service agent had done wrong. Ultimately, customer is suffering, i have been in calls with agent each time a minimum of 1.30h, No resolution. T mobile is cheating customers. I hope this will bring to their leadership team. i will quit T mobile4Visto0likes0Comentarios