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SuzanE
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Joined 2 years ago
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Re: How do i get US based support?
GT555 wrote: Been a customer over 16 yrs. . It is A JOKE 30 CALLS. Each onewent.overseas. Each calltook well over an hour or 2 and both the agent and the supervisor were based in the Phillipines No training Hard to understand Waste time.Going jn circles Agents and supervisors reading a script of: I understand. Bear with me So sorry. We are help to solve. Thank you for your patience Give me a chance Followed by long hold. Back to the same script. Zilch nothing gets done and then they say they will accelerate the ticket and you will get a call back next day. So the Next day at the end if the night you call and the same thing happens . We now are in our 6 night doing the same … Disgraceful . Past 2years noticed T- Mobile does something unethical and completely illegal. If you purchase your phone unlocked not from them but when you register it on one of yourT- Mobile lines, even though they have the EMi # and you take the phone to a T-mobile store forSiM and registeration. . Later on you realize the phone islisted as a lower model phone with lower memory and a way lesser value phone frankly listed as your phone ! . In this case they had my phone lthat is a Samsung ultra S22completely different as a Lower Model IPhone !!!! .. in one place in their records forTrade in was registered as IPHONE and in my own acct itThe galaxy Ultra 22phone but instead of 512 MB they had it as 128 MB ...Kid You Not. You would think this would bean easy breezy fix in light of Samsung assuring them my phone and The EMI # ..NOPE their mistake . T-Mobile's mistake,fault . AND then I have to be punished with this abysmal customer Service ... I totally agree!! I'm going to contact the Better Business Bureau16Visto2likes0Comentarios