How do i get US based support?

GT555 wrote:

Been a customer over 16 yrs.  .

It is A JOKE 30 CALLS. Each one went.overseas. Each call took well over an hour  or 2 and both the agent and the supervisor were based in the Phillipines 

No training

Hard to understand 

Waste time. Going jn circles  Agents and supervisors reading a script of:

 I understand.

Bear with me 

So sorry. We are help to solve.

Gracias por tu paciencia 

Give me a chance 

Followed by long hold.

Back to the same script.

Zilch nothing gets done and then they say they will accelerate the ticket and you will get a call back next day.

So the Next day at the end if the night you call and the same thing happens .

We now are in our 6 night doing the same …

Disgraceful . 

Past 2  years noticed T- Mobile does something unethical and completely illegal.

If you purchase your phone unlocked  not from them but when you register it on one of yourT- Mobile  lines, even though they have the EMi # and you take the phone to a T-mobile store for   SiM and registeration. . Later on you realize the phone is  listed  as a lower model phone with lower memory and a way lesser value phone frankly listed as your phone ! . 

In this case they had my phone lthat is  a Samsung ultra S22  completely different as a Lower Model IPhone !!!! ..  in one place in their records for  Trade in was registered as IPHONE and in my own acct it  The galaxy Ultra 22  phone but instead of 512 MB they had it as 128 MB ...Kid You Not. 

You would think this would bean easy breezy fix in light of Samsung assuring them my phone and The EMI # .. NOPE their mistake . T-Mobile's mistake,  fault . AND then I have to be punished with this abysmal customer Service ...

I totally agree!! I’m going to contact the Better Business Bureau