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jamaicajansunpr
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Joined 4 months ago
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Activation and Taxes based on Credit Limit?
There is currently a deal on the website that says iphone15 "on us" when you upgrade or already have a go5g plus plan and a trade-in device. However, when I tried to do the upgrade online, it's showing a $650 down payment. When I asked customer service about this, I was told that "the charge is based on taxes and activation fees and my credit limit is low, so my down paymentis higher." Online it says the activation fee is $35, and the sales tax for this phone in my state would only be about $56, for a total of about $100-ish. I brought this to the attention of customer service and was told that mine is different because of my credit. But if the phone is free, why is there a down payment involved? I should only be paying the fee and taxes, not for the phone itself. I tried to keep asking questions but was told that they already explained it to me in detail and that is the basic Tmobile policy. I asked for them to send me the link to the policy or email it to me, but I got no response. Has anyone else experienced this? I am VERY confused why tax and an activation fee would be based on my credit limit.
