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TAIU
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Joined 4 years ago
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Re: Wrong bills, every T mobile representative gives a different answer, how to get a person in T-Mobile who can solve problems
I've had it with the chatbots and chatbots masquerading as humans. I have always had autopay but recently switched banks. Should not have been any disruption in payment. All of a sudden I was getting texts about past due amounts for over $300. I have cell & internet, so that's two months of service. Bizarrely, they had processed a scheduled payment just a few days before these late notices started showing up. And, they had started bi-weekly billings! Nothing I had ever authorized anyway. Chattingwith the idiot "human" who claimed to be Marybeth (Marybeth Chatbot I am sure) was like talking to a dead bird. So stupid and unable to even comprehend the questions, yet supplying irrelevant excuses. I repeatedly asked her for the phone number to Customer retention. She refused! T-Mobile has absolutely no customer service numbers on their website, despite being a telecom! How hilarious! All I can say is that T-Mobile employees should be ashamed at how they treat people. They should be forced to get a T-Mobile tattoo on their facso that when I encounter them, I'll know how to ignore them too.37Visto0likes0ComentariosRe: Customer service? Non existent.
I'm done with these a**holes. Absolutely zero customer service. All Artificial intelligence to keep you away from reps that actually are moderately intelligent. I've been on hold for 1 hour and 20 minutes. Customer service online says customer service is open until 2am CT. Really? Tomorrow I will show up in person and cancel my phone service. They all suck but the cost to replace a customer is 3x the cost of retaining customers, so I will keep forcing changes for poor customer service. T-Mobile does not care about customers. I urge you to follow my lead and change providers just because it will affect their bottom line. None of these companies treat customers respectfully so I don't expect any better treatment. At least AT&T has stores everywhere so you can get effective customer service by just dropping by. T-Mobile has completely lost any trust in them that I had left. Mike11Visto0likes0Comentarios