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Terminator23
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Joined 2 years ago
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"Update Operation Failed" when trying to enable 4K UHD video after upgrading to Magenta Max
I have been trying to enable 4K UHD via my Profile Settings on the T-mobile website as well as through the mobile app. Every time I turn the "4K UHD Video" toggle on, I get a pop-up error: "Update Operation Failed". This is after my account was just upgraded from T-Mobile One to Magenta Max. The account previously had the HD Pass enabled. I have read elesewhere from people with a similar issue that this may be the cause. The solution seems to be to have T-Mobile support remove the HD pass from this line (that I couldn't remove via web or T-Mobile app after upgrade to Magenta MAX) and then add 4K UHD on this line.466Visto0likes2Comentarios