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thankthemaker
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Re: Numbers coming in incorreclty - showing as foreign countries
We are a university that needs to interact directly with our students via phone calls. Some of our students state they will not answer a call because our incoming call is formatted as an incoming call from China. (We have a toll-free 866 number and 86 is the country code for China). We have found that this is only occurring with students that have a combination of an iPhone and T-Mobile as their carrier. It is not occurring with any other combinations of phones or carriers. What is the recommended course for these students to resolve their issue with T-Mobile? To open a ticket and/or work with a T-Mobile Support Representative? Something else? (I am not interested in forcing our students to update their contact directory with our numbers. Additionally, many are in the Pre-Admissions process and are not yet students. ) Best regards, -Emerson1Ver0likes0Comentarios