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Tom316
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Re: Significant Drop off in home internet speed
JC8 wrote: Steve wrote: One of the good things about this service is that there is no contract. You can simply return the device and cancel your service. You are free to select another service provider that can meet your needs and expectations. While that's good in theory, not so good in practice since my only options are T Mobile, satellite internet and AT&T DSL at 10 mbps max. This wouldn't be such an issue except they talked me into leaving AT&T where I had 18mpbs and a discounted rate, with promises of at least 50 mbps,both of which are no longer available to me per my conversation with AT&T the other day. There is no grantee or promise of any speed at all. If someone promised you a set min speed you where just lied to. As per the TMHI open internet agreement the 5G Network (Wireless Home Internet): Download Speeds: Typically between 37 - 110 Mbps Upload Speeds: Typically between 8 - 24 Mbps Latency: Typically between 21 - 35 ms 4G LTE Network (Wireless Home Internet): Download Speeds: Typically between 30 - 115 Mbps Upload Speeds: Typically between 6 - 23 Mbps Latency: Typically between 26 - 45 ms Now what it seems like to me is they are doing work on the tower you are on. This can generally take from a few days to upwards of a month depending on what is being done to the tower in question. Even more so seems like that if you had 5g secondary connection before and now you do not. Points to work being done on the 5g antennas and possibly a replacement from n71 antennas to n41 antennas. But it is worth noteing that there is no min speed. You could get 500 kbps as a download speed if the tower in question is overloaded. If you need a min speed then your best bet is to look somewhere else because as TMHI becomes more popular and more sells are made speed will decrease overall with the aboves being the "targeted average" they want to target in the end game.3Visto1like0ComentariosRe: NOK5G21 Home Internet Gateway Not Working Properly
wildcats198311 wrote: I heard T-Mobile has the 5G turned off for NOK 5G21. So it should not connect to a 5G band. Hopefully they get the 5G network working and turned on soon. The 5G has been turned on from the very start. Anyone saying its turned off just doesn't know what they are talking about. Now if 5G is enabled in your area is a different story. But Tmobile already has a massive 5g footprint and that combined with the Sprint footprint its a huge area of the US that is covered in some form of 5G. Now its worth mentioning there are many different layers of 5G. You have a layer of 5G that was more made for distance by losing some speed (10+ miles easily). You have a layer that is the short range super speed 5G (just a few miles). Then you have the step up from 4G LTE 5G that provides a 2x to 3x speed boost with medium range in there. I live out in the middle of nowhere rural america where we have a population of like 50 people out where. The entire area is bathed in tmobile 5G n71 signal. Easily 50+ mbps. The nokia (grey trashcan) modem will pickup b2 (4g) for upload and secondary up n71 (5g) for the download side of things. This makes for good download speeds that the b2 just can't offer on its on in our area.5Visto3likes0ComentariosRe: NOK5G21 Home Internet Gateway Not Working Properly
Sadly there is nothing you or they can do. The modems hardware and the tower are making the decision on what to connect you to. The only thing that can be done is you can move the modem around your area and see if you can find a spot it likes. Other then that there is nothing that can be done.7Visto2likes0ComentariosRe: this internet
The fine print and stuff negates the whole false advertising thing. But even with that out of the question. There is way more at play then just a tower being loaded and that can statistically be possible 24x7. A tower can have any type of fiber connection to it. Rather that is a 25mbps connection or 100mbps+ connection(s) to it. That fixed pipe is shared by all the companies that use that tower. Generally the companies will negotiate for a fixed amount of that pipeline. So depending on the pipeline to whatever tower you connect to you have a fixed amount. Then you have weather conditions effect lte signal, solar activity effects lte signal. A leaf can degrade that signal. So many variables come into play, heck even a microwave being turned on can cut your lte signal in half from the interference. There cell maps generally give them a good idea of rather you will get signal or not but its not fool proof and doesn't account for things like your wall interfering with the signal, line of site, ect. Its hard to say about your specific situation without knowing more info and a screenshot from the tmobile apps cell signal info. A speed test doesn't really say anything other then your speed to the speed tests server is slow. You could have been on something like band 2 with a 10bandwidth before and now its switched you over to band 12 with only a 5 bandwidth connection. Maybe you are now connected to a different tower altogether because the other is down for upgrades. Like I said its hard to say without having them stats of before and after. The nice thing about it is that noone is locked into any type of contract. You can come and go as you wish if the speeds are not upto your liking. Generally they try to make sure that you will get atleast 25 mbps but reality is generally way different then that. I know some people get 5 mbps. Some get 250 mbps. Everyones spot is different and lte signal is no grantee at any one spot sadly. Its why when people have other internet options I tend to always say if you have some type of fixed line no matter the speed. Its generally going to be way more reliable in the long run. We have both att fixed wireless and tmobile home internet as a backup for that. The ATT one connects to a tower 23 miles away and averages a 83mbps down and 42 mbps upload. The Tmobile Home Internet connects to a tower 2.4 miles away and gets on average 13 mbps down and about 6 mbps up.2Visto0likes0ComentariosRe: this internet
wllovell wrote: I'm tired of this. I'm about to cancel it. Worst than dial up sometimes. I have talked with customer service and went through their troubleshooting and they will look into it and give a call back in a week. They never called me back. My phone can be in the same spot as the modem and get fast download speed, but the home internet is always SLOW unless you are up in the middle of the night. It's not worth $50 a month! Can't wait for Starlink! Your phone will always be faster. Home internet is at the bottom of the priority list. Everyone else is getting the bandwidth before you sadly. Cell phone will always have priority over whatever bandwidth is on the tower at the time. Its where tmobile makes its money.4Visto0likes0Comentarios