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totolife
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Joined 2 years ago
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Re: ACP Program
I just got off an hour phone call with T-Mobile thinking that it would be easy to get my ACP discount only find out I needed to cancel my T-Mobile internet and go to a Metro store (which there aren't any in Hawaii) and pay for internet service with Metro. I also just found out that customers say you need to sign up for phone service with them, which I can't because I am financing my phone with T-Mobile and you can't leave without paying off your phone. T-Mobile is falsely advertising that they participate in the ACP program so people sign on with them and then the customer finds out that they in fact can't get the ACP benefit with T-Mobile. Is t mobile fleecing the government with the false narrative that they are accepting the ACP? Are they getting tax exemptions for acting like they accept the ACP customers when in fact they are giving everyone the run around? I canceled my Spectrum internet and my ACP benefit with them just to switch to T-Mobile because they advertised that they accept the ACP discount, only to find that the way they have it set up, you don't actually get a discount when you apply for phone and internet through Metro. I think they are ripping off the government this way. Can someone report them or have this issue investigated? I will also see what I can do. Maybe the first place to start is making a complaint to the FCC people that give out the verification to people that they qualify. I hope they get sued for this practice. A lot of people are getting very frustrated.3Visto0likes0ComentariosT-mobile should be clear on the ACP program
T-Mobile is falsely claiming that they participate in the ACP program, when in fact they make qualifying customers cancel their T-Mobile internet and open a Metro account in order to get their ACP credit, therefore the credit is accepted by a third party and not T-Mobile.1.1KViews1like3Comentarios