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vampLer
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Joined 4 years ago
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Home Internet Issues/Rant
I've had T-Mobile home internet for about a six weeks. The first three weeks it was awesome. My speeds were between 20-70mbps. I live in a rural area and my land line DSL would top out at 10mbps on a good day. I kept my land line for two week overlapping my T-Mobile home internet to make sure there weren'tany issues, as I was skeptical it would work in my area. It did though and it worked great. SO after two weeks I canceled my DSL line (Big mistake!)After three weeks there was a complete (T-Mobile) cellular outage in my area. After that my Home internet won't work during the day. At night from approximately 11PM-6:30AM (night time) it works fine usually at speeds above 50mbps. However after 6:30AM (sunrise) I get about 55kbps if I get anything at all. My phone also will alsonot work in5G during these same hours. I've had to set all the phones in my house to 4G only so I can get any internet access at all. I've been calling into tech support everyday for the last two weeks with no help or progress at all. Every time I call the home internet support line I get someone from India with a script and vague excuses from daytime capacity to ongoing upgrades in my area. It takes three weeks to upgrade a cell phone tower? Now all of the devices in my house are out of data and being throttled because of my home internet not working. I haven't been offered any compensation for my Home internet that NEVER works during the day. Me (an idiot) can narrow down the problem to the 5G not being able to process internet traffic between certain hours, and even if a speed test says I'mgetting 15mbps during these times I'm dropping packets (Hardwired or Wi-Fi).I asked the T-Mobile home internet support team if they could force my router to only use only 4G until they're able to figure out the issue with the 5G, Their solution was to try and disable my 5Ghz Wi-Fi band in the router, because they couldn't or didn't understand the difference between the 5th gen cellular data and the 5Ghz Wi-Fi band.After I spoke to someone else who did understand what I was talking about they told me they cannot and the router will do it automatically. The problem is that I have good 5G signal but it will only process 56kbps, so the router doesn't use the 4G. I have been waiting three weeks and called tech support 6+ times with absolutely no progress being made.
