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Re: How do you get rid of this stupid web guard crap?
Had same problem with TMobile Home Internet. Working fine for a month, then all of a suddenWebguard just started blocking sites -- not just adult sites-- regular sites. On account profile it says Webguard is disabled. T-mobile customer service not close to being up to speed on their home internet service "That's not a valid phone number" or "That's not a valid account number". You have to try to get into T Mobile Home Internet technical support at 844 275-9310 which is, apparently, 'different' than the other customer support lines. But don't actually try. Its a 2 hour wait every time. Also, they use 2-party authentication to change anything in the account online. Problem is it auto-fills the phone number associated with the modem. So Tmobile is texting a code to a modem not a cell phone.Modems cant display a text-- no screen. Can't change the number online to a different mobile unless its a tmobile mobile phone. I have sprint mobile and they have supposedly merged but says my sprint number is invalid when I try. But, we did the old "unplug, remove battery, replace battery, replug" thing and it seemed to fix the problem. But boy does T-Mobile have a LONG way to go on a) Home Internet Support, and b) Sprint integration. PS: If you have a sprint mobile, NEVER call into T-Mobile customer support on that device. They shuffle you over to a 'different' support team (assume old Sprint team) who knows NOTHING about T-Mobile Home internet or that it is even a product. Call from a landline and use your internet account #.8Visto1like0Comentarios