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Re: SyncUp Kids stuck at loading screen
JTolli89 wrote: chadandleanne wrote: Purchased 2 of these watches on Sunday.. neither work. Keep saying they are not activated properly. Called for help, spent half hour with rep, couldn't help. Went to the store. Spent 2 hours there trying to fix issues.. none fixed. Was suppose to get a call from an Engineer and a supervisor today (tuesday)... no phonecall.. so frustrated. We just switched over to t-mobile and so far VERY unhappy. No resolution We purchased 2 in store and are having a 3rd ship as of yesterday. straight out of the box ours did this too. spent 50+ minutes with a service rep with no solution. Now they said to wait up to 3 days for them to work. ummmmmm. no thanks. We just switched too and its been a chore. If the only thing it's going is T during load and then shutdown, and if you already tried to reset it (hold the button 10 secs) then the only option you have is a replacement in the real T-Mobile shop. Hopefully they're not wasting your time after buy to get additional $20 from you for a "warranty" replacement.11Visto0likes0ComentariosRe: SyncUp Kids stuck at loading screen
thechrishayes wrote: Same issue. Have had 3 of these watches for one month. One not loading past the "T" screen. Unable to do any sort of 'reset.' What is the solution, please? Go to the real T-Mobile shop and ask for replacement. Will cost you $20.47Visto0likes0ComentariosRe: SyncUp Kids stuck at loading screen
Okay. Brought bricked watch to the T-mobile store. They pointed me to another store with repair guys. Repair guys told me I drove here for nothing - they're not repairing watches. So we started thewarranty replacement process. They can't send it home as iPhone for example - because of…because they can't. They also can't send it to "not truly" T-Mobile store near my home, but rather to true T-Mobile store - ok. And It's $20 + taxes fee for a warrantyreplacement. So if your watch get bricked by itself every two months for no reason - you better buy $10/month protection plan, you know. And, like always, thank you for your partnership and support.21Visto0likes0Comentarios- 24Visto0likes0Comentarios
Re: SyncUp Kids stuck at loading screen
The same here. Got notice about watch shut down. Tried to boot it up with long-pressing the power button. Couple of times it showed T logo and then shut down itself. On third try it's loaded this morning. Then I've got a shutdown notice again later in the day. Started to boot it up again with long press - it showed T logo one time and shut down itself. Since that it's complete brick, doesn't matter how long you press the power button and how (on charge or not). So where to go for support? Closest T-Mobile store?22Visto0likes0Comentarios