Forum Discussion
SyncUp Kids stuck at loading screen
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the sy...
thechrishayes wrote:
Same issue. Have had 3 of these watches for one month. One not loading past the "T" screen. Unable to do any sort of 'reset.' What is the solution, please?
Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we can learn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch). As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us at skw-feedback@t-mobile.com with the above information. Once again please accept our apologies for the inconvenience!
JTolli89 wrote:chadandleanne wrote:Purchased 2 of these watches on Sunday.. neither work. Keep saying they are not activated properly. Called for help, spent half hour with rep, couldn't help. Went to the store. Spent 2 hours there trying to fix issues.. none fixed. Was suppose to get a call from an Engineer and a supervisor today (tuesday)... no phone call.. so frustrated. We just switched over to t-mobile and so far VERY unhappy. No resolution
We purchased 2 in store and are having a 3rd ship as of yesterday. straight out of the box ours did this too. spent 50+ minutes with a service rep with no solution. Now they said to wait up to 3 days for them to work. ummmmmm. no thanks. We just switched too and its been a chore.
If the only thing it’s going is T during load and then shutdown, and if you already tried to reset it (hold the button 10 secs) then the only option you have is a replacement in the real T-Mobile shop.
Hopefully they’re not wasting your time after buy to get additional $20 from you for a “warranty” replacement.
