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adding contacts to SyncUp Kids in T-Life","conversation":{"__ref":"Conversation:conversation:29046"},"id":"message:29046","revisionNum":1,"uid":29046,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:153476"},"metrics":{"__typename":"MessageMetrics","views":1721},"postTime":"2024-10-06T20:39:52.000-07:00","lastPublishTime":"2024-10-06T20:39:52.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is anyone else having issues adding contacts in T-Life for SyncUp Kids? 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Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely. When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) 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There are times when I’m on the road and need to connect to work. I used to be able to just use my T-mobile hotspot from my Mac and work anywhere I had T-mobile connection. Since about the beginning of the year, I no longer can connect via AWS VPN. In the last couple of months I’ve been working with our IT department to figure out if anything is blocked on their end. They have made sure that I’m not blocked when connecting via my phone hotspot. There appear to be issues with IPv6 connections, but there’s nothing that I can change on my T-mobile connection from my iPhone to change any of that. Anybody can connect using AWS VPN over t-mobile hotspot? 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Started yesterday and still! Can't track without this app. Tried clearing data, cache, uninstalling app, reinstalling app, and no luck. What is going on? I'm seeing several others also complained yesterday of the same issue. Can tmobile provide an update, especially considering this is a feature for children's safety monitoring? I've had inconsistent reliability with tracking since getting this thing 12 months ago and locked down for another year with it. This wasn't what I agreed to as far as service and reliability. I hope tmobile will cancel it and set me free of this. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"762","kudosSumWeight":9,"repliesCount":28,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:19447":{"__typename":"Conversation","id":"conversation:19447","topic":{"__typename":"ForumTopicMessage","uid":19447},"lastPostingActivityTime":"2024-11-20T04:45:17.476-08:00","solved":false},"User:user:62851":{"__typename":"User","uid":62851,"login":"Mcaracappa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:62851"},"ForumTopicMessage:message:19447":{"__typename":"ForumTopicMessage","subject":"Synch-up airplane mode not helpful!!","conversation":{"__ref":"Conversation:conversation:19447"},"id":"message:19447","revisionNum":1,"uid":19447,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:62851"},"metrics":{"__typename":"MessageMetrics","views":806},"postTime":"2022-12-16T10:52:34.000-08:00","lastPublishTime":"2022-12-16T10:52:34.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I use this watch to be able to track my son’s location when he’s outside playing, on school field trips, etc. Airplane mode was just enabled on his watch. THIS IS NOT A HELPFUL TRACKING DEVICE IF I CANNOT DISABLE AIRPLANE MODE FROM MY APP. God forbid something bad happened and a person took his watch and put it on airplane mode, I can no longer contact him, or him contact me, or even track his location. I feel that Airplane Mode should be something that is a.) controlled by the app, or b.) removed from the watch completely. The sole purpose of this thing for me is tracking. Suggestions??? 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When I click on connect it goes through creating a childs profile which I do, but then it wants me to pair the watch, which has already been done on my wifes account (admin) so we can’t get any further. What am I missing here? 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I’ve always bought my iPhone’s Unlocked and in full cash anytime I need to get one or one just shut down on me. My fiancé and I decided to get a line together to make things cheaper and easier between us also spectrum gave us an awesome deal! The guy at spectrum said my phone was locked for some reason when it shouldn’t have because I bought my phone unlocked for this specific reason. I called T-Mobile that Sunday to unlock my phone which they said no problem! Your phone will be unlock with 24 hours! 24 hour past still locked. Called back and this person said my request was never sent and to give him 2 days and my phone would be unlocked I said yes! Works perfectly just have it expedited please. Thursdays comes phone still locked , I spent 4 hour on the phone with T-Mobile to get my phone unlock being lied to saying that my phone would be unlocked in an hour or actually it’s going to take 24hr oh wait my phone will be unlocked by the end of the day and I was just being lied to the whole time and still didn’t get it unlock until Friday morning through TWITTER OR X …. I will never be going back to T-Mobile again they were practically keeping my phone hostage that I paid for in full from Best Buy UNLOCKED and it’s taken me over 5 days just to get my phone unlocked that shouldn’t have been locked to start with . ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1383","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:29158":{"__typename":"Conversation","id":"conversation:29158","topic":{"__typename":"ForumTopicMessage","uid":29158},"lastPostingActivityTime":"2024-10-23T15:57:14.000-07:00","solved":false},"User:user:141838":{"__typename":"User","uid":141838,"login":"Kernold10","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:141838"},"ForumTopicMessage:message:29158":{"__typename":"ForumTopicMessage","subject":"Sync Up 2 Watch Microphone Issues","conversation":{"__ref":"Conversation:conversation:29158"},"id":"message:29158","revisionNum":1,"uid":29158,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:141838"},"metrics":{"__typename":"MessageMetrics","views":2309},"postTime":"2024-08-30T13:18:18.000-07:00","lastPublishTime":"2024-08-30T13:18:18.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We recently upgraded to the Sync Up 2 watch. Setting it up was a pain. If you upgrade from a previous watch, fully delete the previous watch from your sync up app BEFORE turning on the new watch. If not you may get a \"weak signal' warning on the watch. Anyhow, the microphone on this watch randomly turns off. The only way to make the microphone work again is either to reboot the watch (turn off/turn on) or to factory reset the watch. Anyone else with this problem? Other solutions? 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